FAQ
Frequently Asked Questions (FAQ)
1. What products do you offer at Adjei & Co.?
At Adjei & Co., we specialize in high-quality bags and accessories designed . Our collection includes stylish handbags, wallets, and chic fashion accessories and more.
2. How can I place an order?
To place an order, simply browse our collection, select your desired items, and add them to your cart. Once you’re ready, proceed to checkout and follow the prompts to complete your purchase.
3. What payment methods do you accept?
We accept various payment methods, including credit and debit cards, and other secure payment options. You can find the full list of accepted payment methods during checkout.
4. What is your shipping policy?
We proudly ship to the European Union, America, Australia, Africa, and Asia from our location in Ghana. All orders are processed within 1-3 business days and estimated delivery times vary based on your location.
5. How can I track my order?
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to monitor the status of your shipment.
6. What is your return policy?
We want you to love your purchase! If you’re not completely satisfied, you can return your item within 30 days of delivery for a full refund, as long as it is in its original condition. Please refer to our Return Policy for more details.
7. I received a damaged or defective item. What should I do?
We apologize for any inconvenience! If you received a damaged or defective item, please contact our customer support team at info@adjeiandco.com within 7 days of receiving your order, and we will assist you with the exchange or return process.
8. Do you offer gift cards?
Yes, we offer gift cards! They make the perfect gift for loved ones who appreciate style and elegance. You can purchase gift cards directly from our website.
9. Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible at info@adjeiandco.com. We will do our best to accommodate your request, but please note that once an order is processed or shipped, changes may not be possible.
10. How can I contact customer support?
For any questions or inquiries, you can reach our customer support team at the following or use our online chat:
- Email: info@adjeiandco.com
- Phone: +233 27 836 0907
- Address: P.A. Plaza, Plot no 4, Spintex Road, GA-283-2973, Accra, Ghana